Call-centre deflection
Deflect the calls that already have published answers
A large share of contact-centre calls ask questions your website already answers — opening hours, locations, department routing, preparation instructions. MedChat answers them instantly, with citations, on web and on the phone, so your agents spend their time on the calls that genuinely need a human.
What gets deflected
Navigational, repeatable questions whose answers are already published.
What stays human
The sensitive, complex, or unpublished cases — handed off cleanly.
It also shows you where the load is
MedChat ranks the questions patients ask most — including the ones your content can't yet answer well — so you know exactly where clearer content will deflect the most calls.
We model the financial impact as an illustrative figure based on contact-centre economics, and build the dashboard that turns it into a number you can read each month — not a guaranteed result.
See MedChat on your own content
Get the business brochure, or book a 30-minute demo on your hospital's own pages.