MedChat — company & product facts

What MedChat is

A patient-facing intelligent-search and voice assistant for European hospitals. It answers patients' natural-language questions using only the hospital's own published website content, and shows a clickable source for every answer. Channels: web chat and phone/voice.

Who it is for

Hospitals and hospital networks (B2B). The end users are their patients and the public.

Main use cases

• Finding the right department, doctor, or service from the hospital's own content.
• Answering routine questions (opening hours, locations, preparation instructions) on web and phone.
• Deflecting navigational calls from the contact centre.
• Surfacing content gaps — the questions patients ask that the content can't yet answer.

What MedChat does not do

• It does not give medical advice; it is informational and navigational only.
• It does not diagnose, triage, or interpret symptoms, doses, or results.
• It is not a medical device.
• It does not index patient records or insurance data — only public website content.

Languages

The content corpus is fully supported in Dutch today. Voice answers in Dutch, English, French and Italian. More languages are being added.

Compliance & hosting

• GDPR by design; a Data Protection Impact Assessment is completed.
• EU data residency; a private-cloud (dedicated) deployment is available.
• Self-assessed as a limited-risk information system under the EU AI Act (not a medical device).
• Built on SNOMED CT clinical terminology (Belgian Edition).
• Voice audio is not stored — only redacted transcripts.

Operator

MedChat is a product of SOFT4U BV (enterprise no. BE 0811.631.959), Akenkaai 69 38C, 1000 Brussels, Belgium. Contact: info@medchat.health.